User Journey Map Template

This is a simple user journey map template that we used with Dudley Council’s Let’s Get Digital project. It was developed as a template to type comments recorded on flipchart into. Everything in here can be easily manipulated – we have left the ‘touchpoints’ in as examples of what these are. You might record comments from participants about the touchpoints on post-it notes, these can be added in the big boxes at the bottom. The lines (journey) can be moved.

It can be adapted or added to for the needs of your project/programme. Feel free to amend or adapt.

Get the template

You can download this template as a powerpoint slide to adapt and use below.